Terms and Conditions

This page details our customer terms and conditions.

Making a purchase could not be easier. Just browse our shop online and add any bouquets or gifts that you wish to purchase, to your shopping cart. After you have finished your selection, click on the ‘Checkout’ button and you will be asked for a few details that we need to be able to complete the order. Please note your order will NOT complete until payment is complete and you have verbal/written confirmation from Fern & Bloom that your order is being processed/delivered.

Online orders will be quickly checked over by our florists and you will be contacted within 24-48 hours to complete the order and make payment.

If you wish to call to order, please do so at the telephone number below.

Payment – We accept Cash, cheque, Bank transfer and PayPal, for all floral designs.

Orders that are cancelled online or via the phone are subject to a cancellation fee.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule Orders received before 3pm Monday to Saturday UK time for UK delivery will be delivered on the same day, if required.
Orders received after this time and International orders are generally delivered the following day.
Orders with a specified delivery date will be delivered on that day (note must be received before same day cut off time shown above).
Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the UK, to a pre-agreed address.

No specific timed deliveries – except for funeral tributes and weddings.

Please telephone if you have an emergency order.

If you require specific flowers please telephone at least 24 hours before delivery is required.

Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from the shop.

If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.

If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with Fern & Bloom at the earliest convenience.

Fern & Bloom are not responsible for theft or damage of flowers, plants or sundries if left.

We take care of our flowers and ensure freshness and quality at all times.

Tax Charges Orders are inclusive of 20% VAT

Guarantee – we guarantee your complete satisfaction.

Getting in touch with us – if you need to reach us, please email us using the ‘contact us’ link on the store page, alternatively, you can telephone or write to us at either address shown at the bottom of this page

Privacy Policy – you can view our Privacy Policy Online.

Returns Policy – Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Orders that are cancelled online or via the phone are subject to a cancellation fee.

Refunds and Returns – Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.

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